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Noticeboard

NOVEMBER 2018.

The Flu Line is now closed but you can still call the reception to book in

Saturday Flu Clinic dates.

 

Sleaford  10/11/18.

Please note that there are 2 flu vaccines this year and if you are over 65 years of age will be receiving a TRIVALENT VACCINE.

PLEASE help us to help you;

Please be aware that if you are 10 minutes late then you will be asked to re-book or sit and wait so that patients that arrive on time can be seen.

Please be aware that if you do not attend appointments on multiple occasions then you will first receive a letter and then asked to re-register at an alternative practice.

Please be aware that any prescription advice given from a hospital appointment can take 7 days to process but you may also be asked to be seen if the clinician needs to discuss further.

Please be aware that this Practice has not yet signed up to the Electronic Prescription Service so cannot process requests from online pharmacies.

 

Please note the next Practice Training afternoon is on TBC.

 

 

We have been accepted to host Nursing students from Lincoln University.

A warm welcome to Mrs Tracy Laverick our new Data Administrator . She commences in post on 1/10/18.

Mrs Jayne Ball will now be our Practice Co-ordinating Manager. This is a new both exciting and evolving role to link all of our Departments together.

We have been allocated 8 Medical Students this year from Nottingham Medical School and the first two will be with us from 17/7/18.

Miss Caitlin Cornish and Mr Max Hollowday will be with us from 5/11/18 to 30/11/18.

 

Further developments include;

1.Twice monthly Ultrasound clinics in the former police station.Any bookings for this service will need to be made after a Clinician appointment initially.

2.Three days a week physiotherapy also in the former police station[Tuesdays,Thursdays and Fridays].Any appointments for this service will need to be made after an initial Clinican[Doctor or Nurse Practitioner]  assessment.

Complaints Advocacy Service

NHS Complaints Advocacy Service2013_03_08_-_Logo_-_Screen_-_Lincolnshire.png

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

We can:

  • Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy,
  • Support you with a complaint about health and social care,
  • Support you to make an NHS complaint on someone else's behalf, including if someone has died,
  • Listen to your concerns,
  • Signpost you to the right organisation if we think that someone else can be of more help than we can,
  • Answer questions about the NHS complaints procedure and explain your options,
  • Provide a step by step guide to making an NHS complaint and offer some tips,
  • Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process,
  • Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.

Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

Below are link to the Practice and CCG Complaints Leaflets

Complaints Leaflet

 

Complaints Leaflet - SWCCG



 
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