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Noticeboard

NOVEMBER 2018.

The Flu Line is now closed but you can still call the reception to book in

Saturday Flu Clinic dates.

 

Sleaford  10/11/18.

Please note that there are 2 flu vaccines this year and if you are over 65 years of age will be receiving a TRIVALENT VACCINE.

PLEASE help us to help you;

Please be aware that if you are 10 minutes late then you will be asked to re-book or sit and wait so that patients that arrive on time can be seen.

Please be aware that if you do not attend appointments on multiple occasions then you will first receive a letter and then asked to re-register at an alternative practice.

Please be aware that any prescription advice given from a hospital appointment can take 7 days to process but you may also be asked to be seen if the clinician needs to discuss further.

Please be aware that this Practice has not yet signed up to the Electronic Prescription Service so cannot process requests from online pharmacies.

 

Please note the next Practice Training afternoon is on TBC.

 

 

We have been accepted to host Nursing students from Lincoln University.

A warm welcome to Mrs Tracy Laverick our new Data Administrator . She commences in post on 1/10/18.

Mrs Jayne Ball will now be our Practice Co-ordinating Manager. This is a new both exciting and evolving role to link all of our Departments together.

We have been allocated 8 Medical Students this year from Nottingham Medical School and the first two will be with us from 17/7/18.

Miss Caitlin Cornish and Mr Max Hollowday will be with us from 5/11/18 to 30/11/18.

 

Further developments include;

1.Twice monthly Ultrasound clinics in the former police station.Any bookings for this service will need to be made after a Clinician appointment initially.

2.Three days a week physiotherapy also in the former police station[Tuesdays,Thursdays and Fridays].Any appointments for this service will need to be made after an initial Clinican[Doctor or Nurse Practitioner]  assessment.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

If you would like a member of the family or carer to be able to discuss your medical records with the prcatice, please use this link to download and print the consent form and return to the practice.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.  Please use this link to download and print the application form and return to the practice.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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