Welcome to Millview Medical Centre

Welcome to our Millview Medical Centre Online where we hope you will find enhanced convenience added to first class healthcare.

Millview Medical Centre is a two site practice, with the main site at Heckington and the branch site at Sleaford.  We have a practice population over both sites of approximately 10,900 patients and are always happy to register new patients.

Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

Millview Medical Centre – Vision and Strategy April 2021

Millview Medical Centre aims to be at the heart of the community, working together with our patients and staff to enhance the health and wellbeing of those we care for. We aspire to be an organisation to be proud of, fostering the core values of compassion, honesty and respect.

• By engaging with the community we aim to empower our patients to make positive changes to their lives and those around them.
• With an ethos of development and reflection, we will listen to the needs of our staff and patients and strive to look at ways of improving services in an open and honest way.
• Recognising the fundamental values of ‘the team’, we will nurture our staff and provide an inclusive and fulfilling working environment which supports learning and innovation.
• Working collaboratively with other health care professionals we will be a forward thinking practice seeking continuous improvement in the health of the practice population.

Since the last CQC inspection, Millview has already taken steps to incorporate our new vision and strategy.

Throughout the last year, we have actively promoted social media to connect with our practice population. The Millview Facebook page, created at the start of the pandemic, not only provides a source of support and key information; it also promotes the Millview Community Fund which has already raised a substantial amount of money. This has been spent on projects such as food banks in both Heckington and Sleaford as well an NHS remembrance chair. We have also been able to install a community defib at our Heckington site.

Millview have been keen to continue the close relationship with the PPG and despite recent restrictions have worked remotely together to continue to produce a regular newsletter for our patients. Our rapport with the Parish Council has led to their involvement with the design of our imminent car park and future plans to develop a community allotment.

Millview are keen promote an environmentally friendly practice and are a member of the ‘Greener Practice Network’. As well as the solar panels already installed on the Heckington building, the new car park planned at Heckington will have electric charging points and use specially designed matting to reduce environmental harm.

The practice has also been keen to listen to the needs of its staff, recognising that staff members need to be nurtured and fulfilled.  With a new partner, Dr Kasi, who started in Autumn 2020, the leadership style has evolved to be more democratic. One of the key changes made has been the promotion of professional development. Staff across all departments have had the opportunity to enhance their skills for example, resilience training for reception staff to a paediatric course for our nurse practitioner. We also have two staff members doing University course- one a Foundation degree to become a Nurse Associate and another to become an Advanced Nurse Practitioner. All the nurses have also had additional training to receive students at the practice. We have welcomed medical students, a Return to Practice Nurse, paramedics and an aspiring medic with very positive feedback. We were very pleased that one of our medical students won the Primary Care Clinical Governance prize, undertaken and supervised at Millview. An audit designed to increase the rates of cervical screening successfully increased uptake and QOF figures are now above target.

Staff numbers have also increased over the last year which has also improved the overall performance. The surgery now employs an extra 2 receptionists and a new dispenser. The dispensary also has a trainee dispenser due to complete her training by the end of the year. A first contact physio has also started at the practice for 4 days each week along with a GP locum working every Friday. Future staff plans include having a third partner from 01/02/22 as well as paramedics shared between neighbouring practices.

To future proof health provision for the local population, the practice has been selected to be part of the Sleaford Cavell project, a government led programme of only 6 across the country. This exciting, innovative plan will see the building of a new, purpose built surgery in Sleaford over the coming years.

The pandemic has proved difficult for all the Millview team but despite many challenges we have taken positive steps to improve the practice. We move forward with determined enthusiasm to establish a surgery that both patients and staff are proud of.

Services During Covid-19

“During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, email and online via AskMyGP. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.”

AskMyGP (Link)

In response to the COVID-19 pandemic, from Tuesday 31st March, the Practice will use the AskMyGP system to allow patients to message the Doctor’s surgery  directly. Rather than having to wait for an appointment this system means that your message should be dealt with that day (if you message on weekdays between 0700 to 1030 and 1430 to 1630).  This service is available for all Doctor and Nurse Practitioner appointments. If you need to see a Practice Nurse or Health Care Assistant e.g. for a long-term condition review, injection, blood test or a smear test please telephone the surgery.

Our new service, AskMyGP, now means that you can request help from the practice when, where and how it suits you. Enjoy feeling more in control as you ask for help securely from your smartphone, tablet or computer. Bookmark the link in your browser so you don’t forget. If you don’t have internet access you can contact the practice by telephone and your request will be sent to the clinician who will contact you that day where you will manage by telephone or invited in that day to see the clinician.

What is AskMyGP?

It’s our online service where you can seek help from a clinician. The information you give us means the clinicians are better informed and can help you with your problem quicker.

• You can message us on weekdays between 0700 to 1030 and 1430 to 1630.
• There’s no need to book ahead.
• You can look forward to prompt response in working hours.
• You can let us know and when it’s best to get back to you.

Please follow this link to access the system: access AskMyGP

Our Mission Statement

To work together with patients families and carers to deliver individual, quality services that cater to the health needs of every patient.

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check

Pre-Bookable Extended Access Appointments

We are pleased to be able to offer our patients access to routine, pre-booked appointments at evenings and weekends from Monday 24^th September 2019.

The new service is part of an extended access service which has been commissioned by NHS Lincolnshire Clinical Commissioning Group.

Extended hours run between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday and are available on bank holidays and across the Easter, Christmas and New Year periods.

Appointments are for pre-bookable, non-urgent consultations with GPs and Nurses. Examples of these include chronic illness, asthma checks and routine GP appointments.

The service is being delivered at Sleaford Medical Group and managed by a federation of GPs in the Sleaford area. This means that your appointment could be with a health professional from any of the federation practices.

To arrange an appointment, please speak to your practice receptionist.

When booking an appointment you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.

Important things to remember

1. These are pre-bookable and not urgent, acute ‘on the day’ matters
2. Booked in advance through your own GP reception
3. May be with a health professional from any of the federation practices
4. At Sleaford Medical Group, Riverside Surgery, 47 Boston Road, Sleaford, Lincolnshire, NG31 7HD
5. Extended Access hours are between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday
6. These appointments are additional capacity across the federation practices
7. If you would like more information please ask at reception

Best Practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.

Latest News

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Posted on February 8th, 2021

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Posted on January 22nd, 2021

Our latest Medical Student we have with us at present has just assisted with creating a new video to give […]

Posted on January 4th, 2021

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Posted on December 18th, 2020

Christmas Dispensary