Millview Medical Centre

Heckington Surgery, 1 Sleaford Road, Heckington, Sleaford, Lincolnshire, NG34 9QP | Tel: 01529 460213

Current time is 18:59 - Sorry, we're closed

Sleaford Surgery, 29 Handley Street, Sleaford, Lincolnshire, NG34 7TQ | Tel: 01529 305595

Current time is 18:59 - Sorry, we're closed

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Complaints Advocacy Service

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

We can:

  • Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy,
  • Support you with a complaint about health and social care,
  • Support you to make an NHS complaint on someone else’s behalf, including if someone has died,
  • Listen to your concerns,
  • Signpost you to the right organisation if we think that someone else can be of more help than we can,
  • Answer questions about the NHS complaints procedure and explain your options,
  • Provide a step by step guide to making an NHS complaint and offer some tips,
  • Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process,
  • Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.

Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

Below are link to the Practice and CCG Complaints Leaflets

Complaints Leaflet

Complaints Leaflet – SWCCG