Millview Medical Centre
Heckington Surgery, 1 Sleaford Road, Heckington, Sleaford, Lincolnshire, NG34 9QP | Tel: 01529 460213
Current time is 17:48 - We're open
Sleaford Surgery, 29 Handley Street, Sleaford, Lincolnshire, NG34 7TQ | Tel: 01529 305595
Current time is 17:48 - We're open

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Complaints Advocacy Service
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
We can:
- Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy,
- Support you with a complaint about health and social care,
- Support you to make an NHS complaint on someone else’s behalf, including if someone has died,
- Listen to your concerns,
- Signpost you to the right organisation if we think that someone else can be of more help than we can,
- Answer questions about the NHS complaints procedure and explain your options,
- Provide a step by step guide to making an NHS complaint and offer some tips,
- Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process,
- Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.
Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire
Telephone: 0300 200 0084
Email: pohwer@pohwer.net
Below are link to the Practice and CCG Complaints Leaflets
Heckington Surgery
- Monday
08:00 until 18:30
Extended Hours 18:30 - 20:00 - Tuesday
08:00 until 18:00 - Wednesday
08:00 until 18:00 - Thursday
08:00 until 18:30 - Friday
08:00 until 18:30 - Saturday
CLOSED - Sunday
CLOSED
Sleaford Surgery
- Monday
08:00 until 13:00
14:00 until 18:00 - Tuesday
08:00 until 13:00
14:00 until 18:30 - Wednesday
08:00 until 13:00
14:00 until 18:30 - Thursday
08:00 until 13:00 - Friday
08:00 until 13:00
14:00 until 18:00 - Saturday
CLOSED - Sunday
CLOSED