Complaints Advocacy Service

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

We can:

• Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy,
• Support you with a complaint about health and social care,
• Support you to make an NHS complaint on someone else’s behalf, including if someone has died,
• Listen to your concerns,
• Signpost you to the right organisation if we think that someone else can be of more help than we can,
• Answer questions about the NHS complaints procedure and explain your options,
• Provide a step by step guide to making an NHS complaint and offer some tips,
• Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process,
• Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.

Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

Below are link to the Practice and CCG Complaints Leaflets

Complaints Leaflet

Complaints Leaflet – SWCCG