Complaints Advocacy Service

At Millview Medical Centre we are passionate about providing outstanding health and care services to our patients. We have an outstanding team of dedicated professionals to support patients. However if you have constructive feedback or feel you need to make a complaint please in the first instance put your concerns in writing and post to the practice or email licb.millviewreception@nhs.net  

We will always aim in the first instance to support individuals to resolve issues is a less formal structure, however, if you feel a complaint is required all correspondence will be treated as such.

NHS Complaints Advocacy Service

Voiceability provide a free, independent and confidential advocacy service to support people with their NHS complaint.

We can:

• Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy,
• Support you with a complaint about health and social care,
• Support you to make an NHS complaint on someone else’s behalf, including if someone has died,
• Listen to your concerns,
• Signpost you to the right organisation if we think that someone else can be of more help than we can,
• Answer questions about the NHS complaints procedure and explain your options,
• Provide a step by step guide to making an NHS complaint and offer some tips,
• Provide you with a Voiceability advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process,
• Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.

Website: VoiceAbility | NHS complaints advocacy

Telephone: 0300 2303 1660

Email:helpline@voiceability.org

Below are link to the Practice and CCG Complaints Leaflets

Complaints Leaflet

Complaints Leaflet – SWCCG